Privacy policy

Privacy Policy

Last Updated: November 1, 2025

At VAPEPIE, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, or place an order with us.

1. Information We Collect

We collect information to provide a smooth, secure, and convenient shopping experience.

• Personal Information: Your name, email address, shipping address, billing address, and phone number.

• Payment Information: Payment transactions are processed securely through third-party payment providers, such as PayPal and credit card processors. We do not store full payment card details unless explicitly stated otherwise.

• Order Information: Products purchased, order history, shipping details, and delivery preferences.

• Technical Information: IP address, browser type, device information, and website usage data collected through cookies and analytics tools, where applicable.

2. How We Use Your Information

We may use your information for the following purposes:

• To process, fulfill, and deliver your orders.

• To communicate with you about orders, deliveries, returns, refunds, and customer support requests.

• To improve our website, services, shopping experience, and product recommendations.

• To detect and prevent fraud, unauthorized transactions, and security risks.

• To send promotional emails where you have provided the required consent or where otherwise permitted by applicable law.

• To comply with applicable legal obligations.

3. How We Share Your Information

We share personal information only when reasonably necessary for business operations, order fulfillment, or legal compliance.

Recipients may include:

• Payment Providers: Such as PayPal and credit card payment processors.

• Shipping and Delivery Companies: Such as USPS, FedEx, UPS, and other carriers responsible for delivering orders.

• Analytics and Marketing Providers: Such as Google Analytics and Meta advertising services, where used and subject to applicable consent requirements.

• Service Providers: Companies that support website hosting, customer service, security, and order management.

• Legal Authorities: Where disclosure is required by law or necessary to protect our legal rights.

We do not sell your personal information in exchange for money. Certain data sharing for advertising or analytics may be considered a sale or sharing under specific privacy laws, where applicable. You may have the right to opt out of such activities.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences and shopping cart contents.

• Improve website functionality and navigation.

• Understand website traffic and visitor behavior.

• Support advertising measurement and personalized advertising, where permitted.

You can manage cookies through your browser settings. Where required by law, we will request your consent before using non-essential cookies or tracking technologies.

Disabling certain cookies may affect some website features.

5. Data Security and Retention

We use reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

Payments are processed through third-party payment providers using their applicable security measures. We do not intentionally store full payment card details on our website unless explicitly disclosed.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer service, accounting, dispute resolution, and legal compliance.

Although we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information, subject to applicable legal exceptions.

• Withdraw consent where processing is based on consent.

• Unsubscribe from promotional emails at any time.

• Object to or restrict certain types of data processing.

• Request a copy of your information in a portable format, where applicable.

• Opt out of certain data sharing or targeted advertising activities, where applicable.

• Lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

7. Children's Privacy

Our website and services are not intended for children where their use would be prohibited by applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you believe a child has provided us with personal information unlawfully, please contact us so that we can review the matter and take appropriate action.

8. Third-Party Services and Links

Our website may contain links to third-party websites or services, including payment providers, delivery services, and social media platforms.

These third parties operate under their own privacy policies. VAPEPIE is not responsible for the privacy practices of external websites or services. We encourage you to review their policies before providing personal information.

9. International Data Transfers

Your personal information may be processed or stored in countries other than the country where you reside, depending on the location of our service providers.

Where required by applicable law, we will take appropriate measures to protect personal information transferred internationally.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or legal obligations.

The latest version will be published on this page, together with the updated revision date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

VAPEPIE Customer Support

Email: [email protected]