Refund policy

Return, Cancellation & Refund Policy

Last Updated: October 2025

At VAPEPIE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review the following policy to understand our procedures for order cancellations, returns, and refunds.

🚫 Order Cancellation Policy

You may cancel your order as long as it has not yet been processed or shipped.

Once the shipping process has begun, cancellation may no longer be possible.

• Eligible for cancellation: Orders that have not yet been processed or shipped.

• Generally not eligible for cancellation: Orders that have already been shipped and have a tracking number.

Once a cancellation is approved, a full refund will be issued to your original payment method within 3–7 business days.

📩 For cancellation requests, please contact our customer service team promptly

📧 [email protected]

📦 Return Policy

We accept return requests within 14 days of receiving your order, subject to applicable laws and the conditions below.

Conditions for Eligible Returns

• The product must be unused and in its original condition.

• Items should be returned in their original packaging, including all accessories and components.

• Proof of purchase or an order confirmation is required.

⚠️ Please do not send returned items directly to the manufacturer.

All returns must be coordinated through VAPEPIE Customer Support:

📧 [email protected]

💰 Return Shipping & Fees

Customers are responsible for return shipping costs for returns due to personal preference or a change of mind, subject to applicable law.

No restocking fees will be charged for returned items.

If an item is defective, damaged, or incorrectly delivered, VAPEPIE will cover the reasonable return shipping costs and arrange a replacement or refund, as appropriate.

💳 Refund Policy

Once we receive and inspect your returned item, we will send you an email confirming receipt.

If your return is approved, your refund will be processed within 3–5 business days and issued to your original payment method, such as a credit card, PayPal, or Apple Pay, depending on the payment method used for your purchase.

Please note that the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

⏱️ Delayed or Missing Refunds

If you have not received your refund, please:

• Check your bank account again.

• Contact your credit card provider, as it may take several days for the refund to appear.

• Contact your bank to confirm whether additional processing time is required.

If you have completed these steps and still have not received your refund, please contact us at:

📧 [email protected]

Our customer service team will assist you.

🚚 Return Address

To obtain the correct return address, please contact our customer service team before sending any items back.

📧 [email protected]

We will provide the appropriate return address based on your location, whether in the United States or another region.

Please wait for return instructions before shipping your item.

🔒 Additional Information

Returned products must meet the conditions outlined in this policy. Items that have been used, damaged through improper handling, or returned without required components may not qualify for a return, subject to applicable consumer protection laws.

If an item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos or videos showing the issue. This helps us assess the situation and arrange an appropriate replacement or refund.

VAPEPIE reserves the right to review return requests and may decline returns that do not meet the applicable return conditions, except where prohibited by law.

📩 Contact Us

If you have any questions about cancellations, returns, or refunds, please contact:

VAPEPIE Customer Support

Email: [email protected]